Tokio Marine

In Japan, determining the payout amount after an auto accident typically takes 2-3 weeks due to complex visual damage assessments and disagreements between insurers and repair shops over cost appraisals.

Tokio Marine deployed Tractable's computer vision AI to analyze photos of vehicle damage in near-real time. The system identifies the full range of repair options including recommended repairs, paint, and blend operations, replacing manual visual appraisals.

The AI reduced remote claims review time from weeks to minutes. Tokio Marine became the first major Japanese insurer to deploy AI auto damage assessment, rolling it out across claims centers nationwide.