Admiral Seguros

Admiral Seguros, operating in Spain under the Qualitas Auto and Balumba brands, needed to modernize its auto claims process. Traditional claims assessment required physical inspections and manual advisor review, resulting in settlement timelines stretching to weeks and a poor customer experience.

Admiral Seguros integrated Tractable's AI-powered computer vision platform, allowing policyholders to submit vehicle damage photos via a web application. The AI evaluates images, produces damage assessments, recommends repair operations, and enables the insurer to make immediate payment offers without requiring travel or in-person inspection.

The solution converts the claims settlement process from weeks to minutes for eligible claims, enabling near-instant payment offers to policyholders. Admiral Seguros positioned this as a major step in digitisation, improving customer experience across both its Spanish brands.

• Computer vision can replace manual damage assessment workflows, removing the need for physical inspections and accelerating settlement.
• Immediate payment capability is a strong differentiator in motor insurance customer experience.
• Deploying AI claims tools under subsidiary brands allows large insurers to pilot and scale digital transformation regionally.