AXA Brazil

AXA Brazil faced fragmented integration work scattered across individual squads with inconsistent practices, limited governance, and no unified architectural standards. The business needed to meet Brazil's Open Insurance (OPIN) regulatory requirements — exposing secure, consent-based APIs and returning competitive quotes in near real time — while also orchestrating complex multi-partner customer journeys like roadside assistance. Siloed development created reliability risks and made onboarding new partners slow and costly.

AXA Brazil consolidated its integration work into a dedicated Center of Excellence (COE) and standardized on IBM webMethods Hybrid Integration. The platform uses IBM webMethods Integration Server and API Gateway to orchestrate flows between distribution channels, core policy/claims systems, and external partners. An on-premises deployment model was chosen for tight SLA control and predictable licensing costs, with shared API design standards, governance cadences, and reusable integration patterns enforced across teams.

The platform processed over 40 million transactions with availability approaching four nines (99.99%), and handled 22 million transactions from January through May 2025 alone with a four-hour average incident resolution time. Integration platform maturity rose from level 1 to level 3 on AXA's internal scale over nearly three years. Fewer incidents, reduced support tickets, improved engineering reuse, and better cost efficiency were all achieved, enabling real-time open insurance quoting and seamless roadside assistance orchestration.

• Centralizing integration expertise in a COE — rather than leaving it fragmented across squads — drove measurable improvements in reliability, governance, and developer satisfaction without adding bureaucratic overhead.
• An on-premises, server-capacity licensing model enabled AXA Brazil to scale transaction volumes significantly without proportional cost increases, a key advantage over per-transaction cloud pricing.
• API-first architecture with strong governance by design (not bolted on) is a prerequisite for meeting open insurance regulatory mandates and delivering real-time customer journeys at scale.